Shipping policy

Order processing
All orders are processed within 1-3 business days (Monday to Friday). Orders placed before 20:00 (CET) are usually prepared the same evening; orders placed after that, or on weekends and holidays, are prepared on the next business day. Every piece is finished by hand in our workshop in Navarra, Spain, so please allow the full processing window during busy periods.

Shipping rates
Shipping is calculated at checkout based on your country. Our current rates are:

  • Spain: free shipping on every order.
  • Rest of Europe (EU): €3.49 · free on orders over €29.
  • United Kingdom, Switzerland, Norway, Iceland and Liechtenstein: €4.49 · free on orders over €29.
  • United States and Canada: €6.99 · free on orders over €39.
  • Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong and Taiwan: €5.99 · free on orders over €35.

All prices in our store are final: no taxes are added at checkout. The only extra cost is shipping, and only when your order is below the free-shipping threshold for your zone.

Estimated delivery times (business days, after processing)

  • Spain: 2-4 business days.
  • Rest of Europe (EU): 5-12 business days.
  • United Kingdom, Switzerland, Norway, Iceland, Liechtenstein: 6-14 business days.
  • United States: 8-15 business days.
  • Canada: 10-20 business days.
  • Asia and Oceania: 8-22 business days.

Delivery times are estimates and may vary due to carrier delays or customs processing for international orders.

Order tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. If you don't see it, please check your spam folder before contacting us.

Customs, duties & taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes or handling fees charged by your country. These are set by your local authorities and are the responsibility of the recipient; Horus Dreams has no control over them and cannot predict their amount.

Lost or delayed parcels
If your tracking hasn't updated for more than 10 business days, or your parcel hasn't arrived within the estimated window, contact us with your order number and we will open a claim with the carrier. Once the carrier confirms the parcel was lost in transit, we make your piece again and ship it at our cost. If you would rather not wait for a replacement, we refund your order in full, shipping included. This does not apply when a parcel is lost because the delivery address given at checkout was incomplete or incorrect; that case is covered in the next section.

Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible: we can correct it free of charge as long as the parcel hasn't left the workshop. If a parcel is returned to us, or is lost, because the address given at checkout was incomplete or incorrect, we can prepare and reship it: the second shipment is charged to you at the shipping rate for your zone plus a €3 handling fee, which covers packing and preparing your order a second time.

Contact
If you have questions about your shipment, contact us at falumendy@gmail.com.