Below are answers to the questions we get most often. If you can't find yours, email us at falumendy@gmail.com and we'll get back to you within 24 business hours.
How to order
- Open the product you're interested in.
- If it has options (colour, size, finish), select them from the dropdowns before adding it.
- Click "Add to cart".
- When you have everything, open the cart at the top right and click "Checkout".
- Enter your details and choose a payment method.
Changing colour, size or finish
You'll find the dropdowns on the product page, just below the price. If the colour you want isn't listed, get in touch: almost everything we sell is made to order, so we can usually produce it in whatever colour you need.
I can't find what I'm looking for
Use the search icon in the top menu and try a single word (for example "holder" rather than "phone holder for the car"). If it still doesn't come up, ask us and we'll tell you whether we can make it.
Shipping
We ship worldwide, including Europe, North America, Asia, Australia and island territories.
Delivery normally takes 3 to 6 business days. Depending on your location it can take a little longer, up to 7 to 10 days.
Shipping cost is calculated at checkout, as it varies by destination country.
Orders shipped outside the EU may be subject to customs duties or import taxes, which are the responsibility of the recipient.
Once your parcel leaves us you'll get an email with the tracking number. If it doesn't arrive, check your spam folder before contacting us.
Custom orders don't follow this timeline: it depends on the part, and we'll confirm the lead time by email before we start.
Payment
We accept Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact, Bizum and Klarna. Payment is secure and we never see or store your card details.
If your payment is declined, try another method. If it fails again, email us and we'll sort it out.
Need an invoice with your tax details? Tell us when you place the order, or email us afterwards with your order number.
Returns
Catalogue items can be returned within 14 calendar days of delivery, with no need to give a reason. They must be unused and in their original packaging.
- Email us at falumendy@gmail.com with your order number.
- We'll reply with the return address.
- Once we receive and check the parcel, we'll issue your refund.
Made-to-order parts cannot be returned, as they are produced specifically for you. This does not affect your rights if the part arrives faulty.
Arrived damaged? Email us with a photo of the part and the packaging. We'll either replace it or refund you, whichever you prefer.
Custom orders
We produce digital 3D models and custom-made parts using FDM, SLA and CNC.
To request a quote, send the following to falumendy@gmail.com:
- Your file (STL, STEP, 3MF), a technical drawing, or even a hand sketch with the measurements.
- How many units you need.
- What the part is for, which helps us choose the right material and tolerances.
We'll get back to you with a price and lead time, no obligation.
Your order
Changing or cancelling: email us as soon as you can. If it hasn't shipped yet, it's no problem.
Checking the status: it's in your confirmation email. If you've lost it, just ask us.
Wrong address: let us know quickly, before the parcel goes out.
Contact
Email: falumendy@gmail.com
Hours: (Mon-Fri, 9am-6pm)
We reply within 24 business hours. Weekends and holidays, the next business day.