Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at falumendy@gmail.com. Please note that returns will need to be sent to the following address:  Horus Dreams

Calle San Veremundo 40

31132 Villatuerta

Navarra, España

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is paid by the customer, except where the item arrived damaged, defective, or was not the item you ordered. In those cases we cover the return cost or send a replacement, whichever you prefer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at falumendy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item. Please include a photo of the item and of the packaging: it lets us evaluate the issue and make it right much faster, usually with a replacement or a full refund, whichever you prefer.

Exceptions / non-returnable items
Custom and personalized products (special orders, custom colours, engraved or made-to-order pieces) cannot be returned or exchanged, because they are made specifically for you. This does not affect your rights if the item arrives damaged, defective or incorrect: in that case we replace it or refund it. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This right does not apply to custom or personalized products made to your specifications, in line with Article 16(c) of EU Directive 2011/83/EU. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at falumendy@gmail.com.